TaskRabbit

Promoters: 
Leah Busque.
Country: 
United States
An online marketplace that matches freelance labour with local demand, allowing consumers to find immediate help with everyday tasks, including cleaning, moving, delivery and handyman work.
What solution does the innovation propose?

The marketplace allows individuals and businesses to post the details of a task to be done and set the price they are willing to pay; and enables taskers to bid on the tasks.

Recognitions

Women 2.0 Awards (2015). TechCrunch's Best Mobile App (2011).

Impact evidence

Outputs
  • More than 2 million online users.
  • Over 50,000 registered taskers.
  • Around 15,000 people apply to become taskers every month.
Outcomes
  • 77% of jobs posted fulfilled within five minutes.
  • Taskers make on average $35 an hour.
How does it work?

TaskRabbit works with a three-step model: - A person posts a job and the platform suggests three contractors, along with their hourly rates, who represent a range of prices and experience levels. - A tasker can accept or cancel the job as per his/her convenience and availability. - The tasker completes the job and the payment is processed through the app. After the task is complete, the poster can review and rate the service. The recruitment process begins with an online application, after which the applicants’ background is checked and an in-person interview is carried out. After being shortlisted, taskers specify their skills and interests, and are accepted into the database. In 2016 ‘Instant Matching’ was launched, which lets anyone book a job within five minutes and have it completed within 90 minutes.

Geographical scope

Where was initially developed
Oakland, United States.
Where has been implemented so far
19 cities in the United States and London, United Kingdom.
Last updated: 
June 2017

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Estándares Upsocial

Strength of the evidence

Teoría de cambio prometedora

Promising theory of change
Innovation type

Innovación complementaria

Supplementing innovation
Adaptation experience

Adaptación interregional puntual

Isolated interregional adaptation

Sustainable Development Goals Read more